The WMJobs team have been working hard continuing to provide recruiters with a stellar resourcing service.
Saying goodbye to Zoe at our last recruitment and resourcing event, we now say hello to Sahra, our new Marketing and PR Manager who joins us with big ambitions to grow and market our service.
Having joined us last month, she was greeted on her first day with a welcome hamper and a clear induction plan to ensure her transition went as smoothly as possible.
Now that she has settled in, we asked her what her focus will be for the next few months:
“I am delighted to be joining WME at such an exciting time. The Love Your HR conference, which ties in to the WMJobs 10 year anniversary, with its inspirational speakers such as HR guru Dave Ulrich will be a great project to work on.”
Alongside welcoming our new recruit, Resourcing Business Partners Melissa and Nicola have also been working on a Subscriber Improvement Project; The aim to improve the efficiency of our incident management service in order to focus on providing training and support to recruiters.
As part of the project, below are some of the key objectives that they have achieved;
- Revamped the resources available on the Service Centre – they have undertaken a large piece of work to update training guides, along with new ‘topic homepages’. The homepages allow recruiters to access information about a specific area of the system quickly, with frequently asked questions updated on a regular basis. The first phase of the project has focused on configuration materials, which should enable recruiters to make changes to their processes more easily.
- Reviewed users access to the Service Centre – in order for queries to be dealt with more efficiently, users who are able to raise queries, must have attended a configuration course delivered by a member of the WMJobs team to ensure that the level of competence for all service users is of a standard to enable an efficient service to be delivered. We have made contact with subscribers who this affects, with the change taking place from 1 April.
- Delivering incident management workshops – with upskilling in mind, the team have put together an incident management workshop which covers the key principles for raising queries, so that all the information we need to be able to investigate issues is received in the first instance. Melissa and Nicola have delivered several workshops and will continue to do so over the following months.
- Improved our training interventions – we have reviewed our open house configuration training and developed a new approach, which includes trouble shooting, so that subscriber knowledge of TalentLink is broadened to deal with queries recruiters may receive as a team. We are looking to introduce modular training for other topics as well.
Melissa and Nicola are continuing to review the service we provide to recruiters and look forward to implementing these changes in the very near future.
The marketing team have also been working to support recruiters by helping them to attract new talent.
Marketing Adviser Illesse noticed that a lot of recruiters were missing a trick where their recruiter pages were concerned.
An effective opportunity to further promote the organisation, an engaging recruiter page appeals to applicants. Receiving an average of 274,000 views monthly, Illesse worked with various subscribing organisations to ensure their pages were not just informative, but attractive too.
Speaking about the project, Illesse said:
“With such a high level of views, a lacklustre page can be damaging to the brand and drive candidates in to the arms of competitors with more appealing content. It was vital to us that we ensured our recruiters weren’t losing candidates at the first hurdle.”
Rachel McLellan, Coventry City Council, worked with Illesse to update their recruiter page. Here’s what she had to say:
“This project has been crucial to Coventry City Council’s recruitment, as we want to showcase what is great about not only working with us, but also what is great about our city.
“During the time I spent working with Illesse we were supported in making our page the best it could be and are confident that any candidates who now view our recruiter page will want to join us and share our vision for the future.”
Illesse also worked with Leamore Primary School, Walsall, who were thrilled with their page:
“Well, our recruiter page looks splendid! Thank you to the team for all your hard work.”
Spearheaded by Head of Resourcing Manny, the WMJobs team have also supported the appointment of key roles across local gov organisations including an Executive Director for Stratford on Avon, a Head of Economic Prosperity for Cannock Chase Council and a Contracts Manager for Stafford Borough Council.
As you can see, the team have been busy over the last few months providing our recruiters with the best resourcing services to aid their recruitment.